Location: 850 NW 42nd Ave Suite 102- Suite 14 Miami, FL 33126
01
METHODS OF PAYMENT
For your convenience, we proudly accept all major credit cards, including Visa, Mastercard, Discover, American Express and cash
02
CANCELATION POLICIES AND FEES
A cancellation or rescheduling of any appointment requires a FULL 48 HOUR NOTICE. If you cancel or reschedule within 48 hours, you will be charged for 50% of your booked services. If you no-show, you will be billed for the full amount of your missed appointment. Both will result in a loss of $50 deposit. Feeling ill does not constitute as an exemption of any fees. If you are feeling ill, we don't expect you to come. A notice of 24 hours is still required regardless if you aren't feeling well so we can attempt to fill your spot with another client. You are responsible for any fees if you fail to do so. If you are more than 10 minutes late, your visit will be shortened or cancelled and you will have to pay for missing your appointment due to your tardiness. If you fail to pay for your no-show fee or your card declines, you will be permanently banned. (You must contact directly via phone if you need to cancel or reschedule under 48 hours)
03
LATE POLICY
A late arrival may require rescheduling your appointment to keep our other client appointments on schedule.
Showing up late to your appointment means we may not have the time to complete your service. You will still be charged for the total amount whether the service is completed or not.
04
CHECK-IN
We ask that you please arrive 5-10 minutes before your appointment time. We will do our best to accommodate late arrivals. However, the length of your service may be adjusted not to interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
05
GUESTS
To ensure a safe, relaxing, and efficient appointment, guests are not allowed. This includes children, babies, friends, or family members.
06
TIPPING AND GRATUITIES
Tipping is always at the discretion of the client. If you want to leave a gratuity for your service provider, you are welcome to add that to your client ticket at check-out.
07
PERSONAL BELONGINGS
Please leave all jewellery and valuable items at home. Brows by Brooklynn is not responsible for lost or misplaced items.
08
PRIVACY POLICY
We are committed to protecting your privacy. We use the information we collect about you to process requests and provide additional information.
09
WAXING POLICY
Brows by Brooklynn is not responsible for sensitive skin or the tearing of the skin due to excessive waxing or the use of Retin-A or similar products. If you are using these products at the time of your appointment, your service will be cancelled resulting in a fee of 100% of your service total. Please ensure you avoid these products for 1-2 weeks before your appointment. All waxing services have a 3-day guarantee. If you find missed hair, please give us a call.
10
SERVICES & PRICES​
Prices and services are subject to change without notice. We will communicate any changes in pricing and services to the best of our ability if any changes occur. Our prices are always discussed in consultations, and pricing/services are based on the client's needs through our direction and advice.
11
OUR GUARANTEE
We are always 100% guaranteed. If you are dissatisfied with your service for any reason, please contact the salon within 24 of your service, and we will happily schedule a complimentary service to achieve the precise outcome you desire. We guarantee that you will be pleased with your service. Like other professional studios, we do not offer cash refunds.